Bookings are not confirmed until deposit is received. Your enquiry is tentative in our system until the deposit has been received and we will do our best to contact you to confirm your details if we have not heard from you.
The deposit you have on your booking is to secure your date/time and confirm our team and trucks will attend your event.
We can celebrate with you, rain, or shine, however if circumstances do arise that you need to cancel your event, please see our notes below:
If the function date changes, your deposit will transfer to the new date & function.
*These can be reviewed on a case-by-case basis*
Our trucks are approx. 7.5- 8m long, 3.5m wide and 3.5m high. Please consider the following when finalising your event location for the fire engine, as it can be challenging for the team:
We will do our best to accommodate requests for a specific truck however Fire Engine Hire will determine the best truck to bring to your event based on location, access and availability.
Our packages are up to 60 minutes. When booking an event for more than 20 kids, we will need to factor in another 15mins to ensure we have time to offer each child a ride in the fire engine. For more than 30 kids, we will need to factor in another 30 mins.
Balance payment is on the day of your event or the day prior to your Fire Engine visit.
The balance owing can be found in your final booking form.
For events with unknown final number of kids over 12 attendees, you will be issued with an invoice on the day, or a few days post your event, with the requirement to be paid within 48 hours via bank transfer into the same account as the deposit.
Alternatively, any additional amounts for extra kids or products can either be paid on the day with our team via Credit Card, Cash or by bank transfer into the same account as the deposit.
Siblings of the birthday child's guest's will be included in the final headcount for kids attending your event if they are participating in the activities and going for a ride in the truck.
All overdue payments will be granted 1 week grace period before late charges will be added to invoice at a rate of $10/day until the payment is received.
On the day of the event, we would ask that you reserve car spots at the park or on the street where you are celebrating. We can use traffic cones to reserve these spots once we arrive, so your own cars are effective, and letting any other party goers know the plan.
If you have narrow streets, we ask that you reserve car spots on both sides of the road. Outside your house where the truck will park, and opposite the truck to enable cars travelling down your street ease of access. We can use traffic cones to reserve these spots once we arrive, so your own cars or bins are effective, and letting your neighbours know the plan also helps.
You may also want to let your neighbours know of our arrival and that we are there to celebrate with you, rather than an emergency they need to prepare for.
A contact person and phone number will be requested on booking, please ensure that contact person and number is suitable for the event should the team need to contact you on arrival. You can update your booking to provide a secondary contact if required.
Our team uses Google Maps in order to locate your event. If you have any suggestions on how to locate your house or venue, let us know when booking and we will provide those details to our driver.
We will do our best to arrive on time for your event. There may be circumstances beyond our control on the day (e.g. traffic) that challenge us. We will contact you and provide you with our estimated arrival time as soon as we can identify we are going to be running behind.
Please advise the team when confirming your booking if there are any sensitivities to loud noises (e.g. sirens and horns) and flashing lights for any of the attendees. It is good to prepare the parents of the kids invited that these may occur and advise the driver on arrival if there is a concern.
We will happily provide our Public Liability Certificate upon request. These are typically requested when booking with venues and parks.
All members of the Fire Engine Hire team have WWCC and can be provided on request.
Fire Engine Hire are committed to employing the best people to do the best job possible. We recognise the importance of reflecting the diversity of the world we live in today. Therefore, your Driver and Entertainer may be female. We will do our best to accommodate a request for “Fireman Sam”, please advise at time of booking if the request is for a male to attend your event.